1. "In fact, that management has a need for advanced education - as well as for systematic manager development - means only that management today has become an institution of our society."
2. "The best way to predict the future is to create it."
3."Management is doing things right; leadership is doing the right things."
4. "What's measured improves."
5. “Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got.”
6. “Efficiency is doing better what is already being done."
7. “Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.”
8. “People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.”
9. “The most important thing in communication is hearing what isn't said.”
10. “The purpose of business is to create and keep a customer.”
11. “There is nothing so useless as doing efficiently that which should not be done at all.”
12. “When a subject becomes totally obsolete we make it a required course.”
13. "Rank does not confer privilege or give power. It imposes responsibility."
14. "To focus on contribution is to focus on effectiveness."
15. "People in any organization are always attached to the obsolete - the things that should have worked but did not, the things that once were productive and no longer are."
16. "Wherever you see a successful business, someone once made a courageous decision."
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